WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:
- All returns must be accompanied by a copy of your invoice and a reason for the return.
- Merchandise must be returned in its original unopened container, unmarked, and properly packaged.
- Returned products must have been purchased within the previous thirty (30) days. Any returns past thirty (30) days are subject to a restocking fee.
- Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).
- Shipping charges will apply on all returns.
Click here to download the Medical Returns Form PDF
Exceptions:
The following special, customized, or government-regulated items are not returnable:
- Immune globulin products.
- Special order items (products that we do not ordinarily stock).
- Personalized and imprinted items.
- Opened computer hardware and software.
- Hazardous/flammable materials.
- Expired products.
- Items that cannot be returned to the manufacturer.
- Any item marked nonreturnable.
- Items required to be shipped and stored frozen.
- Any drop-shipped products.
- invitro diagnostics products.
Equipment:
Opened and used equipment may not be returned for credit. Before opening equipment, we suggest that you check the shipping container and packing list to ensure that you are getting exactly what you ordered. Equipment must be returned in the original unopened packaging, unmarked and properly packaged. Special order equipment is not returnable.
All equipment returns are subject to a restocking fee. Equipment is backed by the manufacturer’s repair or replacement warranty. Please read and return all warranty information required immediately upon taking delivery of your new equipment. Open or defective equipment is subject to the manufacturer’s warranty.
Prescription Drug Returns:
Please note that, in order to comply with Federal and State traceability requirements, prescription drugs may be returned providing that the following key elements are met:
- Returns of prescription drugs will only be accepted if Medpro Supplies is notified within 30 calendar days of shipment date and valid return authorization is issued by Medpro Supplies.
- The Prescription Drug Marketing Act requires any customer returning prescription drugs to complete and return a Prescription Drug Return Authorization form. Federal law requires that the healthcare entity returning prescription drugs document that the product was kept under proper storage and handling conditions while in their possession and during the return of the product. To get a copy of the form and proper return authorization, please contact Customer Service.
- In addition, traceability regulations require that the healthcare entity returning prescription drugs certifies that the product being returned is the same exact product purchased from Medpro Supplies.
- Medpro Supplies will not issue credit for any returned prescription drugs which return was not authorized as provided herein, have been tampered with or where the labeling has been altered in any way.
Last Updated: Jun 22, 2025